What's wrong with the Gig Economy Independent Contractor Model

Mr. Gig

Dec 6, 2018
I was just looking at Care.com. They appear to offer a wonderful service. They provide all kinds of care from child care and baby sitters to pet care and dog walkers to elderly care.

It all sounded great until I read the fine print at the bottom of the page:


These conditions really sum up everything that's wrong with the independent contractor business model.

Notice how it says, "Care.com does not employ any care provider or care seeker, nor is it responsible for the conduct of any care provider or care seeker."

We've almost gotten to the point where nobody remembers this anymore. But in the old days (like 3-4 years ago) a company like this would have hired these people as full-time employees. And as employees they would be able to fully train them and mandate that they perform their work prescribed ways that the company has decided are the best way to provide quality service.

If they used real employees they would then be able to take responsibility for their work and guarantee it. But since they're using independent contractors over whom they have no control whatsoever - they're not even allowed to train them or insist that they abide by any company standards. So we end up with a disclaimer saying they are not responsible for anything!

"Independent contractor" has become the new code phrase for poor quality and inconsistent work.